For 80% of consumers, online reviews have changed their minds
Why is it so important that you build an online reputation that is positive, respected, and trusted?
Consider these numbers:
- 97% of consumers read online reviews to find a local business.
- 84% of people trust online reviews as much as personal recommendations.
- 70% of consumers won’t buy a product if they don’t like the company behind it.
GOT TO MEDIA helps you build trust and loyalty with your target audience by first telling a compelling story that humanizes your brand, and then by maximizing your positive feedback and minimizing any damage from negative reviews.
We can build your brand reputation through active engagement with your customers, providing them with a buying experience that will prompt positive reviews.
- Nearly 95% of shoppers read online reviews before making a purchase – Spiegel Research Center
- 72% of customers don’t take action until they have read reviews – Testimonial Engine
- Given two products with similar ratings, consumers are more likely to buy the product with more reviews. –Bazaarvoice
We also monitor websites that collect reviews on your company. Although you can’t control the reviews your customers post about you, we can monitor your ratings and respond with timely, appropriate reactions. When other potential customers see how well you respond to negative feedback, it increases their trust in your brand.
We do much more than reputation management, check out some of our other services!
Social Media Management
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